FAQ

Perform the following procedure:

• run AVG Control Center
• mark the Update Manager component -> Settings (button in the bottom of AVG Control Center or an item in context menu (right-click by the mouse)
• if you are using a Proxy server, set appropriate values on the proxy tab
• if you are using a dial-up, set it on the Dial-Up tab
• check your firewall settings, the avginet.exe application from AVG Free program folder must be allowed to connect itself to the internet.

If the message appears even though you rebooted, please perform following procedure:

• Please run AVG Control Center->Update Manager->Settings->Advanced tab-> use "Delete update temporary files" button.
• Reboot your PC.
• Try to update again.

Windows ME: When you try to update AVG Free Edition you are asked for a restart everytime:

If you are using the Microsoft Windows ME operating system and this error message "Windows could not upgrade the file %1 from %2 %1: %2" appears after the computer restart on the black background and you have to press some key to continue booting the operating system and you can see this AVG Free Edition error message "There was detected unfinished update...you have to restart..." after you log into the computer and you can see "Update unsuccessful" error message in the AVG Control Center->Update Manager, the problem is caused by the error in the WindowsME operating system. This error is described here.

If you are using a proxy server, you have to define it in AVG Update Manager.

• run AVG Control Center (by double-clicking the AVG icon in systray)
• right-click the Update Manager component and choose the Settings option
• press the Proxy tab
• enter correct proxy server (DNS name or IP address)  and port number. If the proxy server requires the authentication, enter correctly also username and password

During the first request for update (after AVG Free Edition installation), the AVG Free Edition update server creates an unique number (an ascending sequence) that will identify the particular instance of the AVG Free Edition. This number does not store any information from user's computer. The assigned anonymous number will be used in all update requests from the AVG Free Edition.

The number could be used for statistical purposes only.

If your firewall indicates that the avginet.exe (AVG Free Edition update downloader) is connecting to guru.grisoft.com, you should allow this action. It is a required action for the scheduled update.

There are many ways to update your AVG Free Edition, e.g:

• right-click on the AVG Free Edition icon in your system tray and choose the Check for Updates option.
• run your AVG Free Edition by double-clicking the AVG 7.5 icon on your desktop and press the Check for Updates button.
• run the AVG Free Edition Control Center, select the Anti-Virus or Update Manager component and click the Update button.
  
• use the F9 key in any AVG Free Edition application (AVG Test Center or AVG Control Center).

• run your AVG Free Edition by double-clicking the AVG 7.5 icon on your desktop
• click the Service menu and choose the Schedule daily update item
• here you can set the time of your AVG's regular daily update

If you have installed a firewall on your computer, it can prevent your AVG Free Edition from updating properly. Please check the settings of your firewall. There must be a rule which allows a connection to internet created for avginet.exe (located in program folder of AVG Free Edition).

Please try to follow these steps:

1. Please check the date/time settings on your computer (right-click on the clock on the task bar in the bottom right corner of the screen and choose the "Adjust Date/Time" option).

2. If the date/time settings are OK, you have possibly used more than a year old AVG Free Edition installation file. You can check your AVG Free Edition program version here: AVG Free Edition->Information->About AVG.

To solve this problem, please do the following:

• download the latest AVG Free Edition  installation file, run this downloaded installation file
• choose the "Repair installation" option from the three possibilities offered
• finish that process
• if a computer restart is needed, please restart the computer
• update AVG Free Edition virus bases

It should then be OK. Generally, for a new AVG Free Edition installation we recommend you to use the latest version of the AVG Free Edition installation file. You can download it here.

During recommended update to version 7.5.519, AVG Free Firewall Driver can be offered to be updated. This does not mean that AVG Free contains firewall component now. There is only new driver (which is common for email scanner and firewall) used in this build. This behaviour can occur on Windows Vista, when AVG 7.5.516 or older build is being updated.