I have some files in the AVG Virus Vault. What next?

The majority of today's viruses (Trojan horses, I-Worms, Worms, etc) create their own files which contain nothing but the body of the virus. In such cases the only way to remove the infection is to delete the infected file. When you move a file to the AVG Virus Vault, it is deleted from its original location, coded, and then saved in a non-executable file in a hidden folder. Your computer is then no longer infected.

If you are not missing any data files and your applications are running properly, you can delete these files from the AVG Virus Vault.

To delete individual files:

1. Open the AVG Program.
2. On the History menu, click Virus Vault.
3. Select file you want to delete, and then click Delete.

Or you can delete all AVG Virus Vault contents at once:

1. Open the AVG Program.
2. On the History menu, click Virus Vault.
3. Click Empty Vault.

What if AVG removed a file that I think is clean?
In some cases, AVG detection that is designed to recognize files infected by a particular virus may be triggered by a file that is not infected. This is called a False Alarm. By providing us with the incorrectly detected files, we will be able to fix the detection and ensure that only infected files will be reported by AVG.

Typical examples of false alarms may include files that you have had on your computer for a long time (for example old documents or backups), or files that are required by common commercial applications.

If you suspect that AVG has detected a clean file on your computer, you can send us the file directly from the Virus Vault:

1. Open the AVG Program.
2. On the History menu, click Virus Vault.
3. Right-click the file in the Virus Vault that you believe is clean, and then click Send to analysis.