AVG detects an infection on a file that is supposed to be clean

FAQ » Technical FAQ » AVG 2012 Free Edition » AVG Anti-Virus Free Edition 2012 » Anti-Virus » AVG detects an infection on a file that is supposed to be clean

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In the case where AVG Free detects a file on your PC as infected, moves it to the AVG Virus Vault, and you are sure that this file is correct and clean, it is possible that the detected file is a false alarm. If so, we shall prepare the correction as soon as possible. Unfortunately, false alarms do appear from time to time in every Anti-Virus software.

To solve the problem, please send us this file for analysis directly from the AVG Free program this way:

  • Open AVG Free User Interface.
  • Choose the "Virus Vault" option from the "History" menu.
  • Right-click the false positive file and select the "Send to analysis" option from context menu.
  • Fill in your e-mail address
  • Confirm the dialog

This file will be sent to our virus specialists for analysis and we will inform you about the result.

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