FAQ

To update AVG 8.0 Free Edition, please open AVG User Interface and click the button "Update now". Alternativelly, you can open menu "Tools" and select the option "Update", or "Update from directory", based on you preferred update method.

Perform the following procedure:

• run AVG Free
  
• open Tools -> Advanced Settings -> Update
• if you are using a Proxy server, set appropriate values on the Proxy page.
• if you are using a dial-up, set it in the Dial-Up page.
• check also settings in the URL section. (click "Default" in the right pane if you are not sure about the settings)

In case you are using some firewall application, please make sure that no part AVG is blocked by it. In general, if the firewall shows blocked communication of a program from the AVG Free folder, please allow the program to allow full AVG functionality:
c:\Program Files\AVG\AVG Free8\

The "Database is outdated" message is displayed, when the database is older than one week. This is in most cases caused by incorrect time or date settings of the computer. To check the time and date, please proceed as follows:

• Windows XP or 2000
• either double-click on the time display in the lower-right corner of the screen
• or open Start - Settings - Control Panel - Date and time
• make sure the date and time are set correctly
  
• Windows Vista
• either click on the time display in the lower-right corner of the screen and select "Change date and time settings"
• or open Start - Control Panel - Clock, Language, and Region - Set the time and date - Change date and time
• make sure the date and time are set correctly

Now please click "Update now" in AVG Free to make sure you have the latest update files.

If you want to update AVG 8.0 Free Edition from local storage (CD, directory on HDD, USB Flash disc) you can do it this way:

• Open AVG User Interface
• From top menu "Tools" select "Update from directory" option
• Navigate to the folder where AVG update files are stored and click "OK"

AVG update files can be downloaded from:
http://free.avg.com/update

If you are using proxy server for connection into the Internet, you need to modify configuration of AVG 8.0 Free Edition update process this way:
Launch AVG Free User Interface -> from top menu "Tools" select "Advanced settings" option -> in the left navigation tree select "Update" -> "Proxy"
From the combo box menu located on the right hand side of this dialog select whether you want to:

• Use proxy
• Try connection using proxy and if it fails, connect directly

The proxy server settings can be configured either manually or automatically.

Manual configuration:

If you select manual configuration (check the Manual option to activate the respective dialog section) you have to specify the following items:

• Server – specify the server’s IP address or the name of the server
• Port – specify the number of the port that enables Internet access (by default, this number is set to 3128 but can be set differently – if you are not sure, contact your network administrator)

The proxy server can also have configured specific rules for each user. If your proxy server is set up this way, check the Use PROXY authentication option to verify that your user name and password are valid for connecting to the Internet via the proxy server.

Automatic configuration:

If you select automatic configuration (mark the Auto option to activate the respective dialog section) then please select where the proxy configuration should be taken from:

• From browser - the configuration will be read from your default internet browser (supported browsers being Internet Explorer, Firefox, Mozilla and Opera)
• From script - the configuration will be read from a downloaded script with the function returning the proxy address
• Autodetect - the configuration will be detected automatically directly from the proxy server

In case you have changed Dial-Up connection to Broadband, it is required to change also the AVG configuration to be able to update.

You can set this the following way:
- open AVG Free
- go to menu Tools - Advanced settings - Update - Dial-up

- disable the option "Use dial-up connections"
- confirm settings with OK 
You should be able to perform an update using your new Internet connection now.

Note:
In case the new (broadband) connection is done using DSL modem, which is connected via USB interface directly to your computer, it is needed to keep the original dial-up settings.

If there is Cybersitter application installed on your computer and you are having problems updating AVG 8.0 Free Edition, you need to add the following names of our update servers to the list of allowed addresses within the Cybersitter program:

• update.avg.cz
• backup.avg.cz
• akamai.avg.cz