FAQ

To download and install AVG 8.0 Free Edition successfully, please take the following steps:

• Please download the latest AVG Free installation file from our website
  
• When you are prompted, please do not open this file directly from the Internet, but click the "Save" button and browse to the location where you want the installation file to be stored. We recommend saving the file to the Desktop.
• Reboot your computer.
• Locate the downloaded AVG installation file (it has a four color square icon and its name starts with AVG_...) and launch the installation by double-clicking on it.
• Follow the installation wizard.
• If AVG asks you for a computer restart at the end of the installation, please do so.
  

To install AVG 8.0 Free Edition over the current AVG 7.5 Free Edition please proceed as follows:

• Please make sure your operating system is supported by AVG 8.0 Free (see FAQ 1304 for more details).
• Download the latest AVG 8.0 Free Edition installation file from our website.
• When you are prompted, please do not open this file directly from the Internet, but click the "Save" button and choose a location, where the installation file should be stored (we recommend saving the file to the Desktop).
  
• Reboot your computer.
  
• Close all running applications, locate the downloaded AVG 8.0 Free Edition installation file (it has a four color square icon and its name starts with AVG_...) and launch the installation.
  
• Follow the installation wizard to install the new AVG 8.0 Free Edition(previous version of AVGwill be automatically removed during the installation process).
  
• If a restart is required after the initial configuration, please reboot your computer to finish the installation.
  

The latest AVG 8.0 Free Edition installation file is always available at our website. When installing or re-installing AVG 8.0 Free Edition, we recommend that you check this link for the latest file. By using the most current installation package, you will know that your installation includes recent program changes and fixes to known issues that may have existed with earlier installation files. Following the installation, be sure to update your AVG 8.0 Free Edition to receive the latest virus database updates.

If you have installed AVG 8.0 Free Edition on your computer and need to install different components or repair the installation, please proceed as follows:

• please download the latest AVG installation installation file from the Download section of our website
• When you are prompted, please do not open this file directly from the Internet, but click the "Save" button and choose a location where the installation file should be stored. We recommend saving the file to the Desktop.
• Locate the downloaded AVG installation file (it has a four color square icon and its name starts with AVG...) and launch the installation by double-clicking on it.
• The following screen will be displayed during the installation process:
  Add/Remove Components - choose this option if you want to add or remove some AVG component
  Repair installation - this option repairs or reinstalls missing or damaged components of AVG
  Uninstall - this option removes the AVG program from your PC

If you wish to uninstall the LinkScanner component from AVG 8.0 Free Edition, please proceed as follows:

• Download the AVG 8.0 Free Edition installation package from our website.
• Run the installation file by double-click.
• Proceed through the installation wizard and in the Select Setup Type window please select the Add or remove components option.
• Then proceed through the steps of the wizard to reach the Component Selection window and uncheck the LinkScanner component.
• Afterwards complete the rest of the steps of the installation wizard. The LinkScanner component will be removed from AVG.

If there is no AVG on your computer yet, then please proceed this way:

• Download the AVG 8.0 Free Edition installation package from our website.
• Run the installation file by double-click.
• Proceed through the installation wizard and in the Select Installation Type window please select the Custom installation option.
• When you reach the Component Selection window, uncheck the LinkScanner component.
• Finish the installation wizard. AVG will be installed without the LinkScanner component.

To add or remove some AVG Free components, such as e-mail scanner plugins, please proceed as follows:

• please download the latest AVG installation installation file from the Download section of our website
• When you are prompted, please do not open this file directly from the Internet, but click the "Save" button and choose a location where the installation file should be stored. We recommend saving the file to the Desktop.
• Locate the downloaded AVG installation file (it has a four color square icon and its name starts with AVG...) and launch the installation by double-clicking on it.
• The installation process recognizes the existence of installed AVG and the Add/Remove Components option is offered.

Reinstalling and using the Add/Remove Components option is necessary for example in the case that there is a new supported e-mail client (MS Outlook/The Bat!) installed on the PC after the first installation of AVG Free.

If the installation package reports a CRC error or some of the files can not be extracted correctly, the downloaded file is incomplete or corrupted. To solve this issue, please try to remove the contents of the Temporary Internet Files (open Internet Explorer ->Tools menu -> Internet Options -> Temporary Internet Files section -> Delete Files button -> Delete All Offline Content).
Then please reboot your computer and try to download the latest installation file from our website.

In case you are using some security application for web content filtering (CyberSitter, Content Watch ...) please make sure the following AVG websites are set as trusted in the application so that files coming from them are not filtered / modified. Alternativelly, try to temporarily turn the content filtering application off.
[www.avg.com]
[akamai.avg.cz]
[update.avg.cz]
[download.avg.com]

If the problem still persists, it might be caused by instable Internet connection. To eliminate this possibility, please try to use some download manager to download the AVG installation file, such as GetRight (www.getright.com) or Internet Download Manager (www.internetdownloadmanager.com).

There are two possible ways to uninstall AVG 8.0 Free Edition:

1. Click on Start > All Programs > AVG 8.0 > Uninstall AVG

2. If you experience any problems with the uninstallation procedure, please follow these steps:

• Download the latest installation file of AVG from the Download section of our website
  
• After downloading, run this file and choose the Uninstall Product option in the dialogue Select Setup Type
  
• Finish the uninstallation process and restart your computer.

If you are installing AVG 8.0 Free Edition and the installation process fails, there are several steps you can take to install AVG Free successfully.

1. Make sure you are installing AVG under an account with Administrative rights
This step is vital for correct and successful installation, since AVG needs to copy some of its files into folders, which are not accessible by an account with User permissions. For information on how to check whether you are logged into Windows as a user with administrative rights, please refer to this FAQ topic.

2. Always use the latest AVG installation file
AVG program is being improved continuously, including the installer which is responsible for correct installation process. Moreover, using the latest installation package eliminates the need to download larger program and virus base updates immediately after installation. To download the up-to-date installation file, please visit the Download section of our website.

3. Close all running programs, disable security applications
Before running the installation file, please close all unnecessary running programs and make sure that there is no security application on your computer which might interfere with the installation process. Typical examples of programs preventing successful AVG installation are anti-spyware utilities and registry monitors/cleaners, which are preventing access to Windows registry. AVG needs to be installed also into registry to allow the functionality and protection it was designed to offer.

4.  Remove possible conflicting applications
If you are using an application which might be in conflict with AVG, please disable it or uninstall it completely before running the installation. In general, AVG may conflict with such application, that provides similar or same functionality as one of the AVG components. This is especially important for other programs with one or more of these features:

• real-time protection against viruses (same as AVG Resident Shield)
  
• checking or filtering of e-mails (same or similar to AVG E-mail Scanner)

5. Disable UAC (Windows Vista only)
On Windows Vista, the function User Account Control may in some cases create a copy of specific AVG files in a virtual folder. This limits AVG functionallity after the installation. The UAC function can be disabled in Windows Control Panel -> User accounts -> Turn User Account Control on or off -> uncheck "Use User Account Control (UAC) to help protect your computer" -> click OK button and restart the computer.

If you have obtained a license for one of the AVG 8.0 products and there is AVG Free 8.0 installed on your computer at the moment, please proceed as follows to install your new AVG edition in place of AVG Free 8.0. The same steps are valid also for installation of AVG trial version instead of AVG Free 8.0:

1. Download the latest AVG 8.0 installation file:

• Choose your edition:
  http://www.avg.com/download?prd=aav
  (AVG Anti-Virus 8.0)
  http://www.avg.com/download?prd=ais
  (AVG Internet Security 8.0)
  http://www.avg.com/download?prd=avf
  (AVG Anti-Virus plus Firewall 8.0)
• Click on Download AVG now.
• When you are prompted, please do not open this file directly from the Internet, but click the Save button and choose a location, where the installation file should be stored (we recommend saving the file to the Desktop).

2. Close all running applications and uninstall the AVG Free 8.0:

• Double-click on the downloaded installation package.
• In the third step of the installation process, please select the option Uninstall product.
• Finish the uninstallation.

3. Restart your computer.

4. Run the installation file again and install the new AVG 8.0 version:

• Follow the installation wizard to install the new AVG 8.0.
• Enter your license number when you are asked (we recommend using Copy/Paste when filling in the license number, as described in FAQ 988).
• Finish the installation and restart your computer if needed.